WORD OF MOUTH MARKETING IN THE DIGITAL AGE
96%
OF PEOPLE HAVE GIVEN A
WORD OF MOUTH
REFERRAL
IN WHICH THEY PROVIDED THE
FOLLOWING CONTACT INFO
NAME 93%
PHONE 64%
EMAIL 59%
WEBSITE 59%
AND
53%
FOLLOWED UP ON THE REFERRAL
93%
OF PEOPLE HAVE BEEN INTRODUCED TO A NEW BUSINESS VIA
WORD OF MOUTH
IN THESE CASES.
PEOPLE PREFERRED TO RECEIVE THIS CONTACT INFO
97% NAME
72% EMAIL
69% PHONE
61% WEBSITE
9 OUT OF 10 PEOPLE RESEARCHED
THE REFERRAL BEFORE MAKING CONTACT
